Frequently Asked Questions

Open a Vellis bank account online in three easy steps. First, complete the application form, confirm your business and personal identity, Vellis will provide an answer and account number, it is as easy as that.

Vellis has certain sector and country exclusions, please check your eligibility based on our Acceptance Policy.

Company

1. Certificate of Incorporation
2. Memorandum and Articles of Association
3. Register of Directors, Shares and Secretaries
4. Proof of address

UBOs, Directors and Authorised Signatories

1. Proof of Identity (current passport or government ID)
2. Proof of address (current bank statement or utility bill)

Vellis reserves the right to request additional documentation at its discretion. A full list of documents can be found at Sign Up.

No, you are allowed to use your Vellis account freely in accordance with the Terms and Conditions.

Vellis enables you to pay/receive payments from a wide range of countries, please check the Supported Currencies.

Vellis supports over 60 currencies, please check the Supported Currencies current coverage.

This is a special bank account used by businesses that receive settlement of online payments. Vellis can you open a merchant account on 30+ currencies to reduce charges.

Vellis can support credit cards, bank transfers, digital wallets, PayPal, Buy Now Pay Later and other alternative payment methods. Contact Us for more information.

If you have lost your log-in credentials you can reset these online, subject to verification. In the event of irregular usage patterns or a service outage, please Contact Support immediately.

The most likely reason is that the payment missed the ‘cut off’ time. Please check the guidance given when you created the payment. If you cannot resolve the issue please Contact Support and include the date, amount, currency, and payment reference number or Unique End-to-End Transaction Reference (UETR).

The most likely reason is an ‘out of hours’ delay. Please check the guidance given when you created the trade. If you cannot resolve the issue please Contact Support and include the date, amount, currency, and transaction reference number.

Vellis applies a range of organisational and technical measures to ensure data are protected. This includes User authentication, two factor authentication, secure systems and encryption. Please visit Security for more information.

In the unlikely event of an unresolved problem, clients should refer to our Complaints Policy. Vellis will acknowledge your query and endeavour to resolve the problem as fast as possible.