Your Questions Answered
Vellis cares. Search the Help Centre for answers to frequently asked questions, or contact us for further information.
Find the Help You Need
Access to an intuitive, digital platform that lets you effortlessly manage your finances.
Bank Accounts
What accounts we offer, to whom, pricing plans, and how to open.
Payments
What payment rails we offer, settlement times, and how to make a payment.
Foreign Exchange
What currencies we offer, settlement times, and how to make a trade.
Payment Processing
How to open a merchant account and accept card and other payment types.
Transaction Queries
Understand if your transaction is delayed or cancelled and why.
Electronic Banking
Information on security and how to reset your access if locked out.
Account Management
How to manage access, reset passwords, change data and close accounts.
Security
Information on how Vellis protects client money and data.
Service Request
Didn’t resolve your question? Contact Vellis for further support.
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© 2025 Vellis Inc.
Vellis Inc. is authorized as a Money Services Business by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) number M24204235. Vellis Inc. is a company registered in Canada, number 1000610768, headquartered at 30 Eglinton Avenue West, Mississauga, Ontario L5R3E7, Canada.