Your Bank Wasn't Built For Your Business. Vellis Is.
Supplements businesses face account freezes, payment processing refusals and banking friction that generic providers aren't equipped to handle. Vellis provides payment processing and business banking directly - built for evolving risk classifications, high-volume e-commerce and cross-border distribution.
No intermediaries. You work directly with Vellis.
A fast-growing sector caught in an ever-shifting regulatory and risk landscape.
Yet most payment processors classify supplements businesses as high-risk by default.
Your payment infrastructure needs to scale with your growth.
An industry this large deserves stable, professional financial infrastructure.
The Real Problem
Supplements businesses operate in one of the most commercially dynamic - and most payment-unstable - sectors in retail. Here's what that costs you.
Your payment processor flags or closes your account - often without explanation.
Supplements occupy a grey zone for most payment processors. Health claims, active ingredients, evolving regulatory classifications - all of these create automated risk flags that have nothing to do with your actual business practices. A product launch, a category expansion, or a volume spike can be enough to trigger a review or a termination. Your revenue freezes while you wait for a response from a compliance team that has never looked at a supplement label in their lives.
Your subscription and recurring revenue model is fragile.
Subscription boxes, auto-replenishment programmes and recurring bundles are among the highest-margin, highest-retention models in supplements e-commerce. But standard billing infrastructure wasn't built for these models. Failed renewals, card declines and manual follow-ups are eroding the revenue that should be your most predictable.
Chargebacks are a constant threat - and mainstream processors respond badly.
Supplements businesses attract more disputes than most retail categories - health claims, results expectations, subscription cancellation confusion. Generic processors respond to chargeback spikes with account warnings and terminations, without any context for the nature of the disputes. A bad month shouldn't destroy the infrastructure your business runs on.
International expansion exposes you to a patchwork of banking and regulatory challenges.
Selling supplements across borders means navigating different ingredient restrictions, labelling requirements, import regulations and - critically - payment and banking setups that have to work across all of it. Without the right infrastructure, international growth creates operational fragility, not scale.
What Vellis Provides
Direct payment processing and business banking - built and operated by Vellis for the risk profile, transaction volumes and growth ambitions of supplements businesses.
Payment processing
Stable, category-aware processing
Accept payments for supplements products online and in-person, without account flags driven by product category or health claim classifications.
Subscription & recurring billing
Manage auto-replenishment programmes and subscription boxes without manual follow-up.
Multi-currency checkout
Serve international customers in their currency with live market rates and no hidden conversion margins.
Chargeback & fraud monitoring
Calibrated to supplements transaction profiles, not a generic retail risk model.
High-volume processing support
Built for the scale of e-commerce supplements operations without account instability.
Business banking
Accounts built for supplements revenue models
High-volume, subscription-based transactions assessed by people who understand your sector.
Multi-entity structuring
For supplements groups or brands operating across several markets or legal entities.
Fast onboarding
No months-long compliance reviews that treat your established business like an unknown risk.
EMI & fintech-backed accounts
Access to Vellis-operated solutions beyond what traditional banks offer to supplements businesses.
Dedicated sector expertise
Supported by people who understand supplements e-commerce operations.
Pain Point to Outcome
What changes when your financial infrastructure actually fits your business.
Your current pain point
Account flagged or closed due to product category
Subscription revenue lost to failed renewals
Chargebacks threatening your account status
International customer friction and FX costs
Banking gridlock when expanding into new markets
Volume spikes triggering compliance reviews
What you get with Vellis
Infrastructure built for supplements operations - fewer flags, faster resolution.
Recurring billing that works reliably - less manual follow-up, more revenue.
Risk monitoring calibrated to your transaction profile, not blanket retail thresholds.
Multi-currency checkout with live rates and no hidden conversion margins.
Multi-jurisdiction account setup, fast-tracked through Vellis directly.
Processing infrastructure built for supplements e-commerce scale.
Why Vellis
Built for high-volume, complex and internationally operating businesses - with the track record to prove it.
Companies operating directly on Vellis infrastructure
Industries served, from regulated to high-risk.
Global
Coverage across multiple jurisdictions and currencies.
You work directly with Vellis - no intermediaries, no black boxes. From your first consultation to your live account, every step is handled by Vellis. You always know who owns your setup, who to call, and what happens next.
We'd had two processors terminate our account in the same year. Vellis understood our product range and subscription model without us having to justify every ingredient. We were back processing within ten days.
CEO, Supplements E-Commerce Brand
Who We Work With
Vellis directly serves supplements businesses at every stage of growth.
Supplements e-commerce brands
Managing high volumes, subscription models and international customer bases.
Wholesale supplements distributors
serving retail and healthcare clients across multiple markets.
Private label supplements manufacturers
Handling high-value B2B transactions and complex product catalogues.
Multi-brand supplements groups
Operating across several product lines or legal entities with consolidated banking needs.
How It Works
From first conversation to live infrastructure - handled directly by Vellis, start to finish.
Tell us about your business
Share your structure, product categories, subscription model, volumes and target markets. Not a generic form - a real conversation with a Vellis specialist who understands the risk environment supplements businesses operate in.
We build the right setup for you
Vellis designs a payment and banking configuration tailored to your product profile, risk classification and growth stage. A direct-to-consumer brand and a wholesale distributor have different needs - your setup reflects that.
Go live on Vellis infrastructure
Onboarding is guided by Vellis end-to-end. Once live, you operate directly on our infrastructure - with a dedicated point of contact, full visibility over your setup, and no middlemen in the chain.
Stop letting payment instability limit what your supplements business can build.
The global supplements market is growing at nearly 9% a year. Your payment and banking infrastructure should grow with it - not flag it. 500+ businesses already operate directly on Vellis.
FAQ
Supplements Businesses
Vellis is a direct provider - not a broker, not a referral service. We provide payment processing and business banking directly to your business. No intermediaries, no black boxes. You always know who owns your setup, who to contact, and how your payments and accounts are structured.
Yes - it's the most common situation we encounter in this sector. Most terminations happen because mainstream processors can't assess supplements businesses properly - they apply blanket high-risk logic without reviewing the actual operation. A previous termination doesn't disqualify you. The only exception is if your business has been placed on a MATCH list.
Yes. Vellis operates globally, across any country that is not OFAC listed. We support supplements businesses selling across multiple markets with consolidated payment and banking infrastructure.
Yes. From a newly launched D2C supplements brand to a high-volume international distributor, the solution we build is always tailored to your actual structure, volumes and growth stage.
Mainstream processors use automated risk logic that treats supplements as high-risk by default - regardless of your ingredients, your health claims approach or your chargeback history. Vellis processes payments through infrastructure built for supplements businesses. Your profile is assessed properly from the start. The only case where it would be difficult for us to help is if your business has been placed on a MATCH list.The only case where it would be difficult for us to help you is if you have been put put on a match list.
Yes, depending on your e-commerce or subscription management platform. If your existing system supports automated payment triggers via API, Vellis processes those payments reliably on the other end. We'll walk you through what's needed during the consultation.
Yes. Vellis supports multi-currency processing so international customers pay in their own currency. Exchange rates reflect live market conditions - no hidden margins or opaque fees added on top.
A: When a chargeback occurs, you have a direct point of contact at Vellis - not a generic support queue. We review the case with you, help gather the relevant documentation, and manage the process on your behalf.If you're unsure whether your current setup supports this, our team can walk you through what's needed during the consultation.
Unfortunately, yes. Traditional banks apply generic risk criteria that weren't designed for supplements revenue models. Product-specific descriptors, subscription billing patterns and high-volume operations can all trigger unnecessary reviews. Vellis accounts are managed by people who understand supplements businesses - your profile is expected and understood.
Yes. Multi-jurisdiction banking is core to what Vellis does. As long as the country is not OFAC listed, Vellis structures your accounts across markets from a single point of contact.
A standard account is built for a generic business profile. A Vellis account is structured around yours - your product categories, subscription model, entity structure and markets. In practice: fewer unexpected reviews, faster resolution, and direct access to Vellis rather than a generic customer service system.
A real conversation - not a sales pitch. Format and timing are flexible: call, video or email, based on your preference. A Vellis specialist will ask about your business structure, product categories, subscription model, current payment and banking setup, and volumes. From there, you get a clear picture of what we'd recommend and what the process looks like. No pressure, no jargon, no commitment required.
For most businesses, the process is done within a couple of weeks. After your consultation, we give you a clear timeline based on your specific structure and jurisdiction - with no surprises mid-application.
Standard business documentation, plus product information and any relevant regulatory certifications. Vellis gives you a complete, tailored document list upfront so there are no unexpected requests mid-process.