FAQ
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Open a Vellis account online in three steps: complete the application form, confirm your business and personal identity, and receive your account number. The process is fully digital.
Standard applications are processed within 2–3 business days. A Fast Track option is available for an additional fee if you need to get started sooner.
Setup fees depend on your selected plan. We will share clear aAs a regulated Money Services Business, Vellis is required to meet Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) standards. This means we verify information on the entity, its owners, directors and authorised signatories.pricing before you commit.
For the company: Certificate of Incorporation, Memorandum and Articles of Association, Register of Directors, Shares and Secretaries, and proof of address. For each UBO, director and authorised signatory: a valid passport or government-issued ID, and proof of address (recent bank statement or utility bill). Vellis reserves the right to request additional documentation. A full list is available at sign-up.
No. You are free to use your Vellis account in accordance with the Terms and Conditions, without minimum balance requirements.
To close your Vellis account, contact our support team directly. We will guide you through the process, ensure any pending transactions are settled, and confirm the closure in writing. There are no lock-in periods — you are free to close your account at any time in accordance with the Terms and Conditions.
It depends on the amount, timing and recipient. SEPA payments are best suited for transactions within the Eurozone. For cross-border payments, SWIFT is the most widely used method.
SEPA payments can be instant. Timing guidance is displayed when you create the payment in the Internet Bank.
SWIFT payments generally take 2–3 business days. As an international transfer, it is subject to AML and fraud checks. Local banking procedures at the beneficiary's end may also apply.
An internal transfer moves funds between two Vellis accounts. Same-currency transfers are instant. To create one, you will need the beneficiary's name and Vellis account number.
Spot FX trades are best suited for converting larger amounts between two currencies within your business. SWIFT payments are generally more appropriate for smaller amounts sent to external beneficiaries.
Trades are placed immediately during business hours. Settlement timing depends on the currencies involved. Guidance is shown when you create the trade.
The cost comprises the spread - the difference between the market rate and the Vellis rate - plus any applicable transaction fees. Pricing is transparent and confirmed at the point of trade, with no hidden charges.
Vellis specialises in e-commerce but also supports Pay by Link, Mail Order / Telephone Order (MOTO) and e-wallets payment solutions like Google Pay and Apple Pay - allowing you to accept payments through whichever channel suits your business.
Yes. Vellis can provide a customised hosted payment page, integrate with shopping carts, and support direct server-to-server integrations.
Settlement timelines vary based on your chargeback history and rolling reserve. Larger merchants may be settled within days; smaller merchants typically within weeks. Vellis can help you work towards faster settlement terms as your account matures.
Vellis partners with a fully PCI-certified payment gateway and will guide you through meeting the relevant compliance requirements for your business.
If you have lost your login credentials, you can reset them online subject to identity verification. If you suspect irregular activity or are experiencing a service issue, contact Support immediately.
Not currently. A mobile application is on our roadmap and planned for 2026.
The most common reason is a missed cut-off time. Check the guidance shown when you created the payment. If the issue persists, contact Support with the date, amount, currency, and payment reference or UETR.
This is usually caused by an out-of-hours delay. Check the guidance shown when you created the trade. If unresolved, contact Support with the date, amount, currency and transaction reference.
Log in to the Internet Bank using the credentials provided during registration. Two-factor authentication is required at each login.
Log in to the Internet Bank, go to Settings, and edit the relevant field. You will be asked to confirm changes via two-factor authentication.
Vellis applies a range of technical and organisational security measures including user authentication, two-factor authentication, encrypted systems and secure data storage. Full details are available on our Security page.
Client funds are held in segregated accounts, fully protected in the event of Vellis ceasing operations. We work exclusively with Tier 1 financial institutions.
In the event of an unresolved issue, please refer to our Complaints Policy. Vellis will acknowledge your submission promptly and work to resolve the matter as quickly as possible.
No. Vellis is a regulated Money Services Business specialising in accounts, payments and payment processing. We provide fully digital financial services, accessible anytime and from anywhere - without the overhead or restrictions of a traditional bank.
Traditional banks apply generic risk frameworks that were not designed for industries like healthcare, aesthetics, e-commerce or gaming. Vellis is purpose-built for businesses operating in complex, regulated or high-value environments. That means fewer account reviews, faster setup, and infrastructure that actually fits your business model - with direct access to our team rather than a generic support queue.
Vellis operates on transparent, fixed pricing. Fees vary depending on the services you use — account maintenance, payment processing, foreign exchange and international transfers each have their own fee structure. You will receive your pricing during onboarding, before you commit to anything.
Yes. Vellis is a regulated Money Services Business and operates in full compliance with applicable AML and CFT requirements. Client funds are held in segregated accounts with Tier 1 financial institutions.
Vellis operates across any country in the world, as long as it is not OFAC listed. Whether your business is based in Europe, the Middle East, Asia, or you operate across multiple countries, we have the infrastructure and experience to support your setup — including multi-currency processing, local payment methods, and cross-border banking structures. On the sector side, we support a wide range of industries, including many that traditional banks decline. Certain high-risk categories may still fall outside our acceptance policy. A full overview is available in our Acceptance Policy, and our team is happy to assess your specific situation before you apply.
Vellis supports businesses across a wide range of sectors, including healthcare, aesthetics, e-commerce, gaming, pharmacy, supplements, telemedicine, medical supplies, beauty, gambling, private equity, biotech, dental, chiropractic, mental health, weight loss, cosmetic surgery, hair restoration, spa and salon, tattoo and piercing, physical therapy, veterinary, crypto and stablecoins, and more. If your industry is not listed, contact us - we assess each case individually.
Our team will explain the reason and, where possible, suggest alternative solutions for your business.aYes, and it is one of the most common situations we encounter. Banks and payment processors frequently decline or terminate businesses in regulated, high-value or complex sectors - not because of genuine risk, but because their systems are not designed for these industries. Vellis reviews each case on its own merits. A previous refusal does not automatically disqualify you.
Yes. Vellis is designed for businesses with cross-border operations - whether you have multiple entities in different jurisdictions, serve international customers, or need to consolidate payments and banking across markets. Multi-currency accounts, cross-border payment infrastructure and multi-entity structuring are core parts of what we offer.
Yes. Vellis works with businesses at every stage - from newly incorporated companies seeking their first compliant payment and banking setup, to established groups scaling across multiple countries. The solution is always tailored to your structure and stage.
Yes. Vellis partners with multiple payment acquirers and payment service providers to support businesses accepting online payments. We support e-commerce, Pay by Link, MOTO and Virtual Terminal channels, and can accommodate a wide range of business models and transaction profiles.
Vellis supports credit and debit cards, bank transfers, digital wallets, PayPal, Buy Now Pay Later and a range of alternative payment methods. Availability depends on your business model and jurisdiction. Contact us for a tailored overview.
Yes. Each Vellis client has access to a dedicated point of contact who understands your business, your industry and your setup. Rather than navigating a generic support queue, you deal with someone who knows your account — from onboarding through to day-to-day operations.
Yes, depending on your business model and jurisdiction. Vellis can support instalment-based payments and Buy Now Pay Later solutions for eligible businesses. This is particularly relevant for high-ticket services where offering payment flexibility directly improves conversion.
Vellis enables payments to and from a wide range of countries globally. Coverage depends on the payment method and currency. Contact us or consult our Supported Currencies page for current coverage.
Vellis supports over 60 currencies. A full list is available on our Supported Currencies page.
Yes. Vellis supports integrations with shopping carts, practice management platforms and e-commerce systems via hosted payment pages and server-to-server integrations. Contact us to discuss your specific integration requirements.
Yes. Vellis partners with a fully PCI-certified payment gateway and will guide you through meeting the compliance requirements relevant to your business and transaction volume.
Standard account applications are processed within 2–3 business days. Full onboarding - including payment processing setup - depends on your business structure, jurisdiction and transaction profile. A Fast Track option is available for an additional fee. We will give you a clear timeline at the outset, with no unexpected delays mid-process.
Onboarding begins with a review of your business profile, structure and requirements. Vellis assesses your entity, verifies your documentation, and configures your account and payment setup based on your specific needs. You will have a direct point of contact throughout and will be informed at each stage.
Company documentation typically includes your Certificate of Incorporation, Memorandum and Articles of Association, Register of Directors and Shareholders, and proof of address. Each UBO, director and authorised signatory will need to provide a valid passport or government ID and a proof of address. Businesses in regulated sectors - such as healthcare, pharmacy or aesthetics - may need to provide additional licences or permits. A complete and tailored document list will be provided at the start of the process.
Yes. Vellis approaches every migration with continuity as the priority. In most cases, we recommend running your Vellis setup in parallel with your existing provider during a transition period, so you can move across without any interruption to payment acceptance or cash flow. Our team will agree a migration plan with you before anything goes live.
For businesses with straightforward structures, payment processing can go live within a few days of account approval. More complex setups - including high-risk industries or multi-entity structures - may require additional review time. Vellis will confirm your timeline before you begin the process.
Periodic reviews are a standard part of operating in a regulated environment and do not necessarily indicate a problem. If your account is selected for review, Vellis will contact you directly, explain what is needed, and work with you to resolve it as efficiently as possible. Unlike generic providers, we understand the transaction profiles of the industries we serve - which means fewer unnecessary flags to begin with.
Vellis applies technical and organisational security measures including two-factor authentication, encrypted systems and secure data storage. Full details are on our Security page.
Client funds are held in segregated accounts with Tier 1 financial institutions, fully protected in the event of Vellis ceasing operations.