Your Bank Wasn't Built For Your Practice. Vellis Is.
Mental health practices face payment restrictions, account friction and banking challenges that generic providers aren't equipped to handle. Vellis provides payment processing and business banking directly - built for private therapy practices, subscription-based care models and cross-border telehealth operations.
No intermediaries. You work directly with Vellis.
A rapidly growing sector with infrastructure needs that mainstream financial providers have never fully addressed.
Yet most payment processors still apply generic healthcare restrictions to private mental health practices without understanding their clinical or commercial profile.
Your payment infrastructure needs to scale with one of the fastest-growing healthcare sectors in the world.
A sector this essential deserves financial infrastructure that works as reliably as the care you provide.
The Real Problem
Mental health practices - private therapists, group practices, digital mental health platforms and crisis care services - operate in a commercial environment that mainstream banks and payment processors have never been designed to serve. Here's what that costs you.
Your payment processor flags your account because of your healthcare classification.
Mental health services are routinely flagged by mainstream processors who apply blanket healthcare risk logic without any understanding of private therapy, psychiatric services or digital mental health platforms. Whether you operate a solo practice, a group clinic or an online therapy platform, automated risk systems treat your transactions as unknown healthcare risk. Accounts get reviewed, payments get delayed, and you spend time managing your provider instead of supporting your clients.
Collecting session fees and deposits creates friction with standard providers.
Missed appointments in private therapy have real financial consequences. Pre-payment for sessions and cancellation deposits are standard clinical practice - but with mainstream providers, collecting them exposes you to dispute risk. Clients dispute pre-charges, processors side with the cardholder, and a missed session becomes a chargeback that puts your account at risk.
Subscription-based care and ongoing session billing doesn't work with standard infrastructure.
Regular weekly or fortnightly sessions, subscription-based therapy plans and ongoing care programmes represent your most stable, most therapeutically consistent revenue. But standard billing infrastructure wasn't built for recurring mental health service billing. Renewals fail, session sequences are disrupted, and the continuity of care that defines good therapy is undermined by billing fragility.
Digital mental health and cross-border telehealth create multi-jurisdiction complexity.
Mental health platforms and therapists serving clients internationally face compounding banking and payment challenges: different jurisdictions, different regulatory frameworks, different currency needs. Without the right infrastructure, cross-border mental health services create as much operational friction as they do therapeutic opportunity.
What Vellis Provides
Direct payment processing and business banking - built and operated by Vellis for the clinical profile, session billing needs and growth ambitions of mental health practices.
Payment processing
Stable, healthcare-aware processing
Accept payments for therapy sessions and mental health services online and in-person, without account flags driven by healthcare classification.
Session deposit and pre-payment collection
Protect your session revenue from missed appointments without creating chargeback exposure.
Recurring session billing
Manage weekly or fortnightly session plans and subscription care programmes without manual follow-up.
Multi-currency checkout
Serve international clients in their currency with live market rates and no hidden margins.
Chargeback & fraud monitoring
Calibrated to mental health practice transaction profiles.
Business banking
Accounts built for telemedicine revenue models
Session-based, private healthcare transaction profiles assessed by people who understand your practice.
Multi-entity structuring
For group practices and mental health platforms operating across several entities or jurisdictions.
Fast onboarding
No months-long compliance reviews that treat your regulated practice like an unknown risk.
EMI & fintech-backed accounts
Access to Vellis-operated solutions beyond what traditional banks offer.
Dedicated sector expertise
Supported by people who understand private healthcare practice operations.
Pain Point to Outcome
What changes when your financial infrastructure actually fits your business.
Your current pain point
Account flagged due to healthcare classification
Session revenue lost to missed appointments
Recurring session billing managed manually
International client friction and FX costs
Banking obstacles for digital mental health platforms
Generic banking treating therapy revenue as unusual
What you get with Vellis
Infrastructure built for private mental health operations - fewer flags, faster resolution.
Deposit and pre-payment collection that protects session income without chargeback exposure.
Reliable billing for ongoing care plans - less admin, more clinical continuity.
Multi-currency checkout with live rates and no hidden margins.
Multi-entity and multi-jurisdiction setup from a single point of contact.
Risk assessment by people who understand private mental health operations.
Why Vellis
Built for private healthcare businesses - regulated, sensitive and professionally operated - with the infrastructure to match.
Companies operating directly on Vellis infrastructure.
Industries served, from regulated to high-risk.
Global
Coverage across multiple jurisdictions and currencies.
You work directly with Vellis — no intermediaries, no black boxes. From your first consultation to your live account, every step is handled by Vellis. You always know who owns your setup, who to call, and what happens next.
We run an online therapy platform serving clients across eight countries. Vellis set up our multi-currency billing and banking without any of the healthcare classification issues we'd faced with every other provider.
CEO, Digital Mental Health Platform
Who We Work With
Vellis directly serves mental health practices at every stage of growth.
Private therapy practices
Managing session billing, deposits and ongoing care arrangements for private clients.
Group mental health practices
Handling multi-therapist billing and multi-location payment infrastructure.
Digital mental health platforms
Operating subscription-based therapy services with international client bases.
Psychiatric and specialist mental health clinics
Managing high-value, regulated clinical services.Corporate mental health providers - handling B2B contracts, employee wellness programmes and group therapy billing.
How It Works
From first conversation to live infrastructure - handled directly by Vellis, start to finish.
Tell us about your business
Share your practice structure, service model, billing approach and growth plans. A real conversation with a Vellis specialist who understands the private mental health environment.
We build the right setup for you
Vellis designs a payment and banking configuration tailored to your session model, client base and growth stage. A solo therapist practice and a multi-country digital mental health platform have fundamentally different needs - your setup reflects that.
Go live on Vellis infrastructure
Onboarding is guided by Vellis end-to-end. Once live, you operate directly on our infrastructure - with a dedicated point of contact, full visibility over your setup, and no middlemen in the chain.
Stop letting payment infrastructure undermine the continuity of care your practice delivers.
The global mental health sector is growing at over 16% a year. Your financial infrastructure should support that growth - not add friction to it. 500+ businesses already operate directly on Vellis.
FAQ
Mental Health Practices
Vellis is a direct provider - not a broker, not a referral service. We provide payment processing and business banking directly to your business. No intermediaries, no black boxes. You always know who owns your setup, who to contact, and how your payments and accounts are structured.
Yes - it's common in this sector. Mainstream processors apply blanket healthcare restrictions without reviewing the specific clinical and commercial profile of the practice. A previous refusal doesn't disqualify you. The only exception is if your business has been placed on a MATCH list.
Yes. Vellis operates globally, across any country that is not OFAC listed. We support mental health practices and platforms serving clients across multiple jurisdictions.
Yes. From an independent therapist to a multi-country digital mental health platform, the solution we build is always tailored to your structure and growth stage.
Mainstream processors apply blanket healthcare risk logic to mental health practices without reviewing the actual clinical profile. Vellis processes payments through infrastructure built for private mental health businesses. Your profile is understood from the start. The only case where it would be difficult for us to help is if your business has been placed on a MATCH list.
Yes. Vellis supports session deposit and pre-payment collection as part of your setup - protecting your session revenue from missed appointments without creating chargeback exposure. We handle the setup so it works reliably from day one.
Yes, depending on your practice management or billing software. If your platform supports automated payment triggers via API, Vellis processes those payments reliably on the other end.
Yes. Vellis supports payments in a wide range of currencies. International clients pay in their own currency, with live market rates applied - no hidden margins on top.
When a chargeback occurs, you have a direct point of contact at Vellis - not a generic support queue. We review the case with you and manage the process on your behalf.
Unfortunately, yes. Traditional banks apply generic criteria that weren't designed for private therapy revenue models. Session-based billing, healthcare-related descriptors and subscription care arrangements can all trigger unnecessary reviews. Vellis accounts are managed by people who understand mental health practice operations - your profile is expected and understood.
Yes. As long as the country is not OFAC listed, Vellis structures your accounts across markets from a single point of contact.
A Vellis account is structured around your practice - your session model, entity structure and growth plans. In practice: fewer unexpected reviews, faster resolution, and direct access to Vellis.
A real conversation - not a sales pitch. Format and timing are flexible: call, video or email, based on your preference. A Vellis specialist will ask about your practice structure, service model, billing approach, current payment and banking setup, and growth plans. From there, you get a clear picture of what we'd recommend and what the process looks like. No pressure, no jargon, no commitment required.
For most businesses, the process is done within a couple of weeks. After your consultation, we give you a clear timeline based on your specific structure and jurisdiction - with no surprises mid-application.
Standard business documentation, plus any clinical registrations, therapy licences or regulatory authorisations relevant to your practice and jurisdiction. Vellis gives you a complete, tailored document list upfront.