Your Bank Wasn't Built For Your Business. Vellis Is.
Telemedicine platforms face payment restrictions, account instability and banking friction that generic providers aren't equipped to handle. Vellis provides payment processing and business banking directly — built for digital healthcare delivery, subscription models and cross-border patient operations.
No intermediaries. You work directly with Vellis.
A rapidly scaling sector that mainstream financial infrastructure consistently fails to serve.
Yet most payment processors still treat digital healthcare as an unknown risk category.
Your payment infrastructure needs to scale at the same pace.
1 in 3
The demand is there. Your payment infrastructure needs to match it.
The Real Problem
Telemedicine platforms operate at the intersection of healthcare regulation and digital commerce — a space that traditional financial providers have never been fully equipped to serve. Here's what that costs you.
Your payment processor flags or closes your account because of your healthcare classification.
Telemedicine sits in a regulatory and commercial grey zone that automated risk systems weren't designed for. Whether you offer remote consultations, digital prescriptions or telehealth subscription plans, mainstream processors apply the same blanket healthcare risk logic — flagging accounts without understanding the specific service. Your revenue stops. Your patients can't pay. And you're left explaining the difference between regulated telemedicine and uncontrolled online medical services to a generic compliance team.
Subscription billing for your patient base leaks revenue.
Recurring consultation plans, monthly wellness subscriptions and per-session billing packages are the commercial backbone of most telemedicine platforms. But standard billing infrastructure doesn't handle these models well — renewals fail silently, patients churn unnecessarily, and your most predictable revenue becomes your most unreliable.
Serving patients across borders creates compounding complexity.
Telemedicine is inherently cross-border. Patients consult from different countries, in different currencies, under different regulatory frameworks. Without the right payment and banking infrastructure, you lose patients at checkout, accumulate unnecessary FX costs, and face banking setups that weren't designed for multi-jurisdiction digital health operations.
Data protection and compliance requirements add layers of payment complexity.
HIPAA, GDPR and other healthcare data frameworks create specific requirements that generic payment infrastructure wasn't built to accommodate. Compliance isn't optional — but finding a payment provider who understands both the financial and the healthcare compliance environment is harder than it should be.
What Vellis Provides
Direct payment processing and business banking — built and operated by Vellis for the compliance requirements, patient billing models and cross-border ambitions of telemedicine businesses.
Payment processing
Stable, healthcare-aware processing
Accept payments for consultations, subscriptions and digital health services without account flags driven by your healthcare classification.
Recurring patient billing
Manage subscription plans, consultation packages and per-session billing without manual follow-up.
Multi-currency checkout
Serve international patients in their currency with live market rates and no hidden margins.
Chargeback & fraud monitoring
Calibrated to telemedicine transaction profiles, not a generic retail risk model.
Pay by Link and virtual terminal
Accept payments outside of your platform for custom billing flows and B2B healthcare arrangements.
Business banking
Accounts built for telemedicine revenue models
Subscription-based, patient-facing transaction profiles assessed by people who understand digital health.
Multi-entity structuring
For telemedicine groups operating across several markets or legal entities.
Fast onboarding
No months-long compliance reviews that treat your regulated platform like an unknown risk.
EMI & fintech-backed accounts
Access to Vellis-operated solutions beyond what traditional banks offer to digital health businesses.
Dedicated sector expertise
Supported by people who understand telemedicine operations, not a generic helpdesk.
Pain Point to Outcome
What changes when your financial infrastructure actually fits your business.
Your current pain point
Account flagged due to healthcare classification
Subscription revenue lost to failed renewals
International patient friction at checkout
FX costs eroding international revenue
Banking gridlock when expanding to new markets
Healthcare compliance adding payment complexity
What you get with Vellis
Infrastructure built for regulated digital health operations — fewer flags, faster resolution.
Recurring billing that works reliably — less churn, more predictable revenue.
Multi-currency checkout with live rates and no hidden margins.
Live market rates with no hidden conversion margins.
Multi-jurisdiction account setup, fast-tracked through Vellis directly.
Infrastructure built around your compliance framework, not against it.
Why Vellis
Built for regulated, digital-first and internationally operating businesses — with the track record to prove it.
Companies operating directly on Vellis infrastructure.
Industries served, from regulated to high-risk.
Global
Coverage across multiple jurisdictions and currencies.
You work directly with Vellis — no intermediaries, no black boxes. From your first consultation to your live account, every step is handled by Vellis. You always know who owns your setup, who to call, and what happens next.
We operate a telemedicine platform across six countries. Vellis was the first provider that actually understood our billing model and regulatory environment — onboarding was straightforward and we were live faster than expected.
CEO, Digital Health Platform
Who We Work With
Vellis directly serves telemedicine businesses at every stage of growth.
Telemedicine platforms
Managing recurring patient billing, multi-currency payments and regulated service categories.
Digital health subscription services
Offering ongoing wellness, mental health or specialist consultation plans.
Remote diagnostic and monitoring businesses
Handling recurring B2B and B2C payments for digital health services.
Multi-jurisdiction telehealth groups
Operating across several markets with consolidated banking and payment needs.
How It Works
From first conversation to live infrastructure — handled directly by Vellis, start to finish.
Tell us about your business
Share your platform structure, patient billing model, regulatory setup and growth plans. Not a generic form — a real conversation with a Vellis specialist who understands the compliance and operational environment telemedicine businesses work in.
We build the right setup for you
Vellis designs a payment and banking configuration tailored to your compliance profile, patient billing model and growth stage. A single-market consultation platform and a multi-country digital health group have different needs — your setup reflects that.
Go live on Vellis infrastructure
Onboarding is guided by Vellis end-to-end. Once live, you operate directly on our infrastructure — with a dedicated point of contact, full visibility over your setup, and no middlemen in the chain.
Stop letting payment infrastructure limit the patients your platform can reach.
The global telemedicine market is growing at over 23% a year. Your payment and banking infrastructure should enable that growth — not flag it as a risk. 500+ businesses already operate directly on Vellis.
FAQ
Telemedicine Businesses
Vellis is a direct provider — not a broker, not a referral service. We provide payment processing and business banking directly to your business. No intermediaries, no black boxes. You always know who owns your setup, who to contact, and how your payments and accounts are structured.
Yes — it's a common situation in digital health. Mainstream processors apply blanket healthcare risk logic without distinguishing between regulated telehealth platforms and uncontrolled online medical services. A previous refusal doesn't disqualify you. The only exception is if your business has been placed on a MATCH list.
Yes. Vellis operates globally, across any country that is not OFAC listed. We support telemedicine businesses serving patients across multiple jurisdictions with multi-currency payment and cross-border banking infrastructure.
Yes. From a newly launched consultation platform to an established multi-country digital health group, the solution we build is always tailored to your structure, billing model and growth stage.
Mainstream processors can't distinguish between regulated telehealth and uncontrolled online medical services — they apply the same blanket restriction to both. Vellis processes payments through infrastructure built for regulated digital health businesses. Your compliance profile is assessed properly from the start. The only case where it would be difficult for us to help is if your business has been placed on a MATCH list.
Yes, depending on your platform and billing software. If your existing system supports automated payment triggers via API, Vellis processes those payments reliably on the other end. We'll walk you through the setup during the consultation.
Yes. Vellis supports multi-currency processing so international patients pay in their own currency at checkout. Exchange rates reflect live market conditions — no hidden margins or opaque fees added on top.
When a chargeback occurs, you have a direct point of contact at Vellis — not a generic support queue. We review the case with you, help gather the relevant documentation, and manage the process on your behalf.
Unfortunately, yes. Traditional banks apply generic risk criteria that weren't designed for digital health revenue models. Subscription billing, healthcare-related descriptors and cross-border patient payments can all trigger unnecessary reviews. Vellis accounts are managed by people who understand telemedicine businesses — your profile is expected and understood.
Yes. Multi-jurisdiction banking is core to what Vellis does. As long as the country is not OFAC listed, Vellis structures your accounts across markets from a single point of contact.
A standard account is built for a generic business profile. A Vellis account is structured around yours — your billing model, regulatory setup, entity structure and markets. In practice: fewer unexpected reviews, faster resolution, and direct access to Vellis rather than a generic customer service system.
A real conversation — not a sales pitch. Format and timing are flexible: call, video or email, based on your preference. A Vellis specialist will ask about your platform structure, patient billing model, regulatory setup, current payment and banking infrastructure, and growth plans. From there, you get a clear picture of what we'd recommend and what the process looks like. No pressure, no jargon, no commitment required.
For most businesses, the process is done within a couple of weeks. After your consultation, we give you a clear timeline based on your specific structure and jurisdiction — with no surprises mid-application.
Standard business documentation, plus any healthcare licences, data protection certifications or regulatory authorisations relevant to your platform and jurisdictions. Vellis gives you a complete, tailored document list upfront so there are no unexpected requests mid-process.